Setup guide · every plan
Connect WATI to Velosales
It takes about five minutes. You need to be able to sign in to your WATI account. Velosales only reads your chats; it never messages your customers on its own.
- 1
Open API Docs in WATI
Sign in to your WATI account. In the menu on the left, open API Docs. If you can't find it, ask WATI support to turn on API access for your plan.
- 2
Copy your API endpoint
At the top of API Docs you'll see the API Endpoint. Copy all of it, including the number at the end.
https://live-mt-server.wati.io/123456 - 3
Copy your access token
Below the endpoint is the Access Token, a long code that may start with “Bearer”. Copy the whole code. Velosales keeps it encrypted and never shows it again.
Bearer eyJhbGciOi… - 4
Paste both into Velosales
Paste them into the form and click Test & connect. Velosales checks the connection straight away and tells you if something is wrong.
- 5
Turn on live updates
Enter your WhatsApp business number and click Set up automatically. Velosales adds its webhook to WATI for you, so new messages show up within seconds instead of every few minutes.
447700900123 (country code first, digits only) - 6
Check it works
Click Check it works, then send any WhatsApp message to your business number from your own phone. A green tick appears when it reaches Velosales.
Adding the webhook by hand
Only needed if the one-click setup in step 5 doesn't work for your account. Your webhook URL is in Velosales under Settings → WhatsApp connection.
- In WATI, open the Webhooks page and click Add Webhook.
- Paste your Velosales webhook URL. It is in Velosales under Settings → WhatsApp connection → “Prefer to add the webhook yourself?”.
- Tick the events Message Received, New Contact Message Received, Session Message Sent and Template Message Sent.
- Save, and check the webhook's status is Enabled.
Troubleshooting
“WATI rejected the API token (401/403)”
Copy the token again from API Docs, all of it. If someone generated a new token in WATI, the old one stops working everywhere it was used.
“WATI endpoint not found”
The endpoint must end with your account number, like https://live-mt-server.wati.io/123456. Don't add /api or anything else after it.
“WATI has no WhatsApp number like that on this account”
Type the business number exactly as WATI shows it: country code first, digits only, no + and no spaces.
No message arrived when I checked
In WATI → Webhooks, check the Velosales webhook is Enabled and its URL matches the one in Velosales. If you clicked New URL in Velosales, set live updates up again. Chats still sync every few minutes in the meantime.
I can't find API Docs in WATI
API access depends on your WATI plan. Ask WATI support to enable it for your account, then come back to step 1.
Will Velosales message my customers?
No. Velosales reads your chats to measure the team and rank customers. It only sends a reply that someone on your team writes and sends from a customer's chat.
Still stuck? Ask us for setup help or write to info@velosales.tech.