These Terms of Service ("Terms") govern your use of Velosales, the website at velosales.tech and the Velosales web application (together, the "Service"), operated by the Velosales team ("Velosales", "we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm you are allowed to accept these Terms for that company.
1. What Velosales does
Velosales is a sales dashboard for businesses that sell over WhatsApp. It connects to your WhatsApp Business inbox through a provider you choose (currently WATI), reads your sales conversations, and shows reply times, lead stages, expected visits, follow-ups and alerts. Optional AI features draft reply suggestions and customer summaries.
2. Your account
- You must give accurate information and keep your password safe. You are responsible for everything that happens under your account and the logins you create for your team.
- You must be at least 18 years old and use the Service for business purposes.
- Tell us straight away at info@velosales.tech if you think your account has been accessed without permission.
3. Free trial
New workspaces get a 3-day free trial with full access. No card is needed to start. When the trial ends, the dashboard is paused until you choose a paid plan. Your data is kept so you can pick up where you left off.
4. Plans, payment and renewal
- Paid plans are monthly subscriptions in US dollars, as listed on our pricing section. Each plan includes a set number of users; on plans that allow it, extra users are billed per user per month (for example $12/user/month on Growth).
- Payments are processed by Creem, our reseller and Merchant of Record. Creem handles checkout, card processing, sales tax/VAT and invoices. Your purchase is also subject to Creem's terms. We never see or store your full card details.
- Subscriptions renew automatically each month until cancelled. Prices may change; we will tell you at least 30 days before a change affects your renewal.
- If a payment fails, we may limit access until it is paid.
5. Cancellation and refunds
You can cancel at any time. Cancellation stops the next renewal, and you keep access until the end of the period you already paid for. Payments are non-refundable; see our Refund Policy.
6. Your data and your customers
- You own the data you bring into Velosales, including your chats and customer details. You give us permission to process it only to run the Service for you.
- You are responsible for having the right to share your customers' conversations with us, and for following the laws and WhatsApp/Meta policies that apply to your business.
- Velosales does not send messages to your customers on its own. AI suggestions are drafts shown to your team; a person decides whether to use them.
7. AI features
AI insights and reply suggestions are generated automatically and can be wrong or incomplete. Review them before relying on them. Plans include a monthly number of AI Customer Insights and AI reply suggestions; unused ones do not carry over to the next month.
8. Acceptable use
Do not use the Service to break the law, send spam, harass people, infringe anyone's rights, try to access other workspaces, overload or reverse-engineer the Service, or resell it without our written permission. We may suspend accounts that do.
9. Third-party services
The Service depends on third parties such as WhatsApp, WATI and our hosting and payment providers. We are not responsible for their outages, changes or policies, which may affect the Service.
10. Availability and changes
We work to keep Velosales available and secure, but we do not guarantee it will be uninterrupted or error-free. We may improve, change or remove features. If we remove something central to your paid plan, we will tell you in advance.
11. Ending your account
You can stop using the Service at any time and ask us to delete your workspace by emailing info@velosales.tech. We may suspend or close accounts that break these Terms or leave invoices unpaid. After closure, we delete workspace data as described in our Privacy Policy.
12. Disclaimer and liability
The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost sales or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
13. Changes to these Terms
We may update these Terms. If a change is significant, we will notify account owners by email or in the app before it takes effect. Continuing to use the Service after that means you accept the new Terms.
14. Contact
Questions about these Terms: info@velosales.tech.