This Privacy Policy explains what information Velosales (operated by the Velosales team, "we", "us") collects, why, and what choices you have. It applies to velosales.tech and the Velosales web application.
1. Information we collect
- Account information: name, email address, company name, country, time zone and the logins you create for your team. Passwords are stored only as secure hashes.
- Chat data from your WhatsApp provider: when you connect WATI, we import your WhatsApp Business conversations, including your customers' names, phone numbers and messages, and which salesperson handled each chat.
- Connection keys: the API details you give us for your WhatsApp provider. These are encrypted at rest.
- Billing information: your plan, subscription status and the IDs Creem gives us. Card details are collected and processed by Creem, not by us.
- Technical data: basic logs such as IP address, browser type and errors, used to keep the Service secure and working.
2. How we use it
- To run the Service: build your dashboards, lead stages, alerts, follow-up lists and reports.
- To provide AI features when a user asks for them (see section 4).
- To manage your account and subscription, send account emails (such as password resets and alerts you turn on) and answer support requests.
- To protect the Service, prevent abuse and meet legal obligations.
We do not sell your data, and we do not use your chats for advertising.
3. Your role and ours
For the chat data you import, your business is the data controller and Velosales processes it on your behalf, only to provide the Service. You are responsible for telling your customers how you use their messages, as your local law requires.
4. Service providers we use
- Hostinger: servers that host the application and database.
- Creem: Merchant of Record for payments, tax and invoices.
- Anthropic: AI model used for reply suggestions and customer insights. A chat is sent only when a user clicks to generate a suggestion or insight. Under its commercial terms, Anthropic does not use this data to train its models.
- WATI: the WhatsApp provider you connect; we read data from your own WATI account.
- Email delivery provider: to send account and alert emails, when email is turned on.
These providers may process data in countries other than yours. They only receive what they need to do their job.
5. Cookies
We use only essential cookies: a secure session cookie that keeps you logged in. We do not use advertising or tracking cookies.
6. Security
All traffic uses HTTPS. Secrets are encrypted at rest, each workspace's data is kept separate, and access inside a workspace follows the roles you assign (owner, admin, manager, salesperson). No system is perfectly secure, but we work to protect your data and will tell affected customers promptly about any breach that puts their data at risk.
7. How long we keep data
We keep your data while your account is open. If your trial or subscription ends, we keep it so you can return. If you ask us to delete your workspace, we delete its data within 30 days, except what we must keep for legal or tax reasons.
8. Your rights
You can ask to access, correct, export or delete your personal data, or object to how we use it, by emailing info@velosales.tech. If you are a customer of one of our users, please contact that business first; we will help them respond.
9. Children
Velosales is a business tool and is not meant for anyone under 18.
10. Changes
We may update this policy. If the changes are significant, we will tell account owners by email or in the app.
11. Contact
Privacy questions or requests: info@velosales.tech.